Who I am!

I have only been a Volunteer Manager for eight months. I come from a hospice nursing background. I have days when I could talk to the world and days when I could care less if the world is turning! My patients and my volunteers mean the world to me. I would do anything for my volunteers and I truly enjoy every minute I get to spend with them. I have only had one instance thus far where I had to ask a volunteer to quit, and she did so. Now when she sees me she almost hurts herself turning the other way to avoid me completely. This is painful, as I would never wish anyone to dislike me. But those are the ropes!!!! I appreciate being able to have a site like this where I can tell what I feel and not be worried about someone overhearing me or taking it the wrong way. There is only so much my family can listen to from me and TRULY understand, even if they say they do understand!!!! God is not my co-pilot, he is my PILOT and I do nothing without Him being first in my life. I cannot imagine doing the job I do and not having him to guide me spiritually. I pray for my patients daily and try my best not to pray for patience! This is the most rewarding job I have ever had and I thoroughly enjoy every day I get up and come to work! How many people today get to say that about their jobs.!!!!! I am blessed!!!!!
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Comments

  • Thanks, Sue. I have had to do alot of soul searching on this subject. It is very difficult to encourage this in our volunteers if I don't practice this myself. I think that's why God gave me a second chance at hospice after a six month break. I am truly blessed and have encouraged boundaries in my current position. But encouragement from my peers never hurts!
  • Hang in there, Cheryl. You need to read up a bit on keeping emotional boundaries between you and volunteers or clients/families to prevent you from burning out. It is a balancing act--our compassion for others has probably attracted us to this job, but if we get too emotionally involved we can not have the objectiveness we need to manage others as well as our selves. I do it only by God's grace--prayers for all of the above. Blessings to you.
    SUE
  • Greg,
    Thank you so much! I have an awesome Director who stands beside me on these types of decisions. And I agree, her parting attitude does show exactly how un-ready she was (if that is a word). But to be validated in what I do and how I go about it means the world to me. Thank you for this site! I just finished attending a Volunteer Coordinator Symposium for Georgia Hospice and Palliative Care Organization and their motto for the week was "First, do no Harm!" I feel that is my motivating factor in all I do and when harm came to a patient by the actions of the volunteer, emotional harm, not physical, then it was time to act. But to have someone back me up in that dismissal means the world to me. This job gets harder as I learn more, what job doesn't, but I value being able to "vent" and get insight from others in my situation! Thanks again, this is Fabulous!
  • Hi Cheryl,

    I empathize with you...it saddens me when I feel that others are angry with me when I have had to make a decision or take an action that they disagree with. As a volunteer coordinator your first priority is the patient and their family. Sometimes volunteers come forward to serve but they are either not completely ready or just do not have the compassionate temperament to be with the dying and their families.

    Being a volunteer requires the individual to have an ability to forgive. If a grudge is perpetuated after you have explained to them why they should not be serving at this time, then that is another indicator that you did the right thing.

    Trust your judgment and know that those your organization serves are getting the best care your volunteers can provide.

    Keep up the good work!!

    Greg
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CAREGIVERS STORE

Recently Published!!
by Maryclaire Torinus

Surviving Hospice: A Chaplain's Journey into the Big Business of Dying Plus: How To Find a Trustworthy Hospice 

This narrative is an insider’s look into the hijacking of hospice by private equity and professional investors and the subsequent harm to patients, their families, and to the interdisciplinary clinical teams. It was released by a NYC publisher on October 31, 2023. For sale on Amazon.

The author, a hospice chaplain, tells end-of-life stories of her patients who were harmed by financially-motivated policies. This is a book for anyone who is embarking on making a choice about a hospice for their loved one, working chaplains, those in training, and those interested in what dying is like with a hospice who places patients as their primary stakeholders.

Maryclaire's experience working for an owner who sold to a private equity firm helped her to realize that the reputation and viability of hospice is in jeopardy. Her goal is to alert all who love hospice to rid it of professional investors.

— Stacy Juba, author, editor, and award-winning health journalist

"Powerful, beautifully written, and eye-opening, this book spotlights the inner workings of a multi-billion-dollar industry and the effect on patients, families, and hospice staff. The author shares poignant accounts of hospice at its best and worst and the hard-hitting truths she learned on her journey. A must-read for family members exploring hospice care."

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"Maryclaire Torinus speaks with authority, providing this essential handbook for choosing a hospice care team and why that selection really matters."

Greg Schneider President, HVA, co-author of The Changing Face of Hospice Volunteering in Hospice and Palliative Care 

"When I first found out that Maryclaire Torinus was writing this book, I immediately contacted her because in my 25+ years supporting hospice volunteers, I have seen a gradual decline in the quality of care volunteers are permitted to provide the dying and their families. There are a variety of reasons for this that I describe in the Foreward of this book. Maryclaire provides invaluable insights that everyone should know, along with solutions to help others make the right choice in choosing a hospice."

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=================

The Changing Face of Volunteering in Hospice and Palliative Care
Contributing Author - Greg Schneider
HCF Creator & HVA President

Volunteers have a long history of supporting the development and delivery of hospice and palliative care in most countries throughout the world. As hospice and palliative care services anticipate significant increasing and changing demands, it is recognized that volunteers have a vital role to play in supporting the future delivery of services. However, as society changes so too does volunteering.

This multi-author text explores the complex phenomenon of hospice and palliative care volunteering from an international perspective and considers the influence on volunteering of different cultures and constructs. The book also explores the likely impact of changes in hospice and palliative care on volunteers and considers how and why volunteering itself is changing and the subsequent implications for managers, organizations, and policy makers.

This book does not attempt to offer solutions to the many challenges ahead, but rather poses questions that may help to reflect on new possibilities and opportunities.

Review

"The book is well laid out and written in an easy to use manner. It begins with setting the scene of volunteering and the modern context of hospice and palliative care. The book is well referenced and covers a range of topics making for a balanced and thought provoking read." -- Nursing Times

"If you run a palliative care volunteer service, or a palliative care service with a volunteer program, you need to read this book. Not only will it give you an in-depth view of where things are at, but also how things are changing in countries from around the world." -- Roger Woodruff, IAHPC Newsletter

 

Editors

Ros ScottHonorary Research Fellow, University of Dundee, UK and Co-chair, EAPC Task Force on Volunteering in Hospice and Palliative Care. She is a researcher and voluntary sector consultant with a background in organisational development, research and the development of volunteering and of palliative care organisations. 

Steven Howlett, Deputy Director at Roehampton Business School, London, UK where he teaches undergraduate and post graduate courses in management and ethics. Previously he was Senior Research Fellow at the Institute for Volunteering research where he completed many studies on volunteering.
 
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