Hi, a bit of a controversy has arisen at our local Hospice; our new director of Volunteer Services does not want us to continue any kind of relationship with a patient's family once the patient has passed away...or share our personal telephone number. Is this "the law" or only the director's personal preference? I feel these measures completely defeat the purpose of our being there for family support in a time of loss. Thanks, Deano

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  • That's bizarre but it's impractical for my patient's family to call the Hospice between business hours only...things come up and I have to be sensitive to that. The whole point of Hospice work is to be available.  Deano

    • Hi Deano,

      The situation I encountered is rare.  I know what you mean.  I had a hospice patient close to my home and I gave them my phone number.  They called me when there loved one was actively dying in between my visits and they were uncertain about what was happening and when he would die.  I came over and spent a couple hours with them calming their fears.

      The main concern hospices have is maintaining your boundaries.  I think you have to just use your best judgment erring on the side of trying to respect your boundaries first and making exceptions when it feels right. 

      Greg Schneider
      HCF Creator & HVA Founder/President

  • Dear Deano,

    We apologize for the long delay responding to your question.  The answer to your question is no, this is not the law. It is just considered best practice for maintaining "good" boundaries with your patients and their families.  In my career in hospice volunteering for the last 20+ years there have been situations where I connected with families I served for years after the death of their loved one.  It can be healing for them to know that you remember their loved one for years after their death.

    I personally know of a situation where a volunteer shared her phone number with a patient at the hospice I was volunteering with and it had bad repercussions. She was harassed and threatened.  She ended up having to leave the residential hospice because she did not feel safe. So you need to be cautious.

    Hope that helps.

    Greg Schneider
    HCF Creator & HVA Founder/President

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