Join this group if you are interested in growing in the volunteer management field. Today's Hospice Volunteer Managers are expected to carry an ever-increasing load, requiring a broader management skill set. Collaborate here and learn.

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  • I am just interested in finding out if their are any one line or college classes to take to get accredited as a volunteer manager. i am havuing no luck asking around so hope someone an help me get credits.
  • I usually keep in touch with my volunteers through email, phone, monthly calendars and I am starting a quartly meeting.
  • I stay in touch with my volunteers through e-mail, but that is because I recruited them through the internet so they are all computer savvy. I often make calls and I send a monthly email to all giving them updates. I call it a Volunteer update email! I throw random stuff in it like our latest statistics, some educational piece, and many many thank you's. I also try to get families to email me or send me a note for the volunteer. They love this and it makes them feel very connected.
  • I have bi-monthly meetings (2 hrs) with volunteers. I use the first half to check in and see how everyone is. I ask about how their visits are going and what they are feeling (this part is always shorter then I would like). Then I do some activity. The activity at my last meeting was very successful. I got construction paper, magazines, glue and markers and had them cut out pictures and words that describe their experience as a hospice volunteer. They are then to paste them to the paper and we all shared at the end. It was awesome! Hope that helps
  • I am curious how many of you use volunteer meetings to stay in touch with your volunteers? Also, can you describe what you have found works best in getting volunteers to attend meetings?
  • We keep tabs on our volunteers as a team. I encouage our nurses as well as social workers to supply me with feedback. When we review the pateint at our weekly IDT meetings we discuss the volunteer as part of the assigned team. I also make it a point to call the volunteer - especially if they have just visited a new assignment.
  • I am very interested in how other 's "supervise" volunteers. Do you make random visits, call families, etc???? I communicate frequently through email and keep copies in the vol. file, frequent check in calls as time allows (HA!). Any input?
  • I am interested if any of you estimate your 5% requirement for the year. Also looking at different ways to increase volunteer hours with a decreasing volunteer roster. We have implemented a check in call program,have volunteers who make gowns, lap blankets, hats and are hoping to start a flower service......it's very challenging to meet the needs.....Our volunteers are a dedicated bunch but many have had personal issues and some are retiring. We are part of a nonprofit hospice consortium and our training is offered 7 times a year. We are probably going to add one more session at least next year to make it more accesible to people. My goal has been to have ancillary volunteer positions with some mentoring until the volunteer can go through the training.....We strongly encourage volunteers to attend meetings and communicate with us. It seems if the volunteer comes to IDT this really helps cement the commitment with hospice and the team....
  • It is our practice that following training (which is 10 weeks for 2.5 hrs ea. week) each volunteer must sign up and come in for an interview prior to activating. This allows us to orient the volunteer and ask and answer questions. At week 5 or 6 we give each participant a form that asks them to check one box, yes I want to volunteer, no I don't want to volunteer, I would like to talk w/you further about volunteering. The last 2 wweks of training we put out an interview sign up sheet with dates and times for appointments. There is an area on the bottom that allows any one who can't set up an appointment to leave their name and number and we then call to figure out an alternate time and date. It has worked well for us to have the intent form first to follow up from it we don't hear from someone.
  • Ok, how do you handle trying to get volunteers to commit to a date for Orientation. Since we just recently became an agency, we have these wonderful volunteers, but I am having a problem pin pointing an Orientation date so that we can send them out into the field. Can any one offer any suggestions. And also what is the best way of communication with your volunteers, E-mail or phone.
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Resources to start a Volunteer Program

Hi all, In addition to other roles, I am the volunteer coordinator for a new agency. I'm trying to find plug and play/prepackaged resources for a program rather than building a program from scratch. No sense in reinventing the wheel. Can anyone suggest any such resources? Thanks! 

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Student Hospice Volunteers: Many Opportunities Available

The first time I volunteered at a nursing home, I was a high school student. A smiling older woman savored applesauce I fed her. I still remember her joy whenever I eat applesauce. This scenario came about as part of my service activities in a school organization I had joined. Many years later, I found myself volunteering in nursing homes again and enjoying it even more. A former principal of a schoolwide service learning school, I have no doubt that service activities positively impact many…

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Good Volunteers: Know How to Hold Them

You’re a hospice volunteer coordinator with a volunteer quota you’re always striving to maintain. How do you hold them? Read these research results explaining what volunteers say are their reasons for staying. What do you think is their number one reason? Volunteer Research Results Frances Shani Parker, Author Becoming Dead Right: A Hospice Volunteer in Urban Nursing Homes  

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CAREGIVERS STORE

Recently Published!!
by Maryclaire Torinus

Surviving Hospice: A Chaplain's Journey into the Big Business of Dying Plus: How To Find a Trustworthy Hospice 

This narrative is an insider’s look into the hijacking of hospice by private equity and professional investors and the subsequent harm to patients, their families, and to the interdisciplinary clinical teams. It was released by a NYC publisher on October 31, 2023. For sale on Amazon.

The author, a hospice chaplain, tells end-of-life stories of her patients who were harmed by financially-motivated policies. This is a book for anyone who is embarking on making a choice about a hospice for their loved one, working chaplains, those in training, and those interested in what dying is like with a hospice who places patients as their primary stakeholders.

Maryclaire's experience working for an owner who sold to a private equity firm helped her to realize that the reputation and viability of hospice is in jeopardy. Her goal is to alert all who love hospice to rid it of professional investors.

— Stacy Juba, author, editor, and award-winning health journalist

"Powerful, beautifully written, and eye-opening, this book spotlights the inner workings of a multi-billion-dollar industry and the effect on patients, families, and hospice staff. The author shares poignant accounts of hospice at its best and worst and the hard-hitting truths she learned on her journey. A must-read for family members exploring hospice care."

— Laura Kukowski, CEO, editor, For-Profit Badger Hospice, LLC

"Maryclaire Torinus speaks with authority, providing this essential handbook for choosing a hospice care team and why that selection really matters."

Greg Schneider President, HVA, co-author of The Changing Face of Hospice Volunteering in Hospice and Palliative Care 

"When I first found out that Maryclaire Torinus was writing this book, I immediately contacted her because in my 25+ years supporting hospice volunteers, I have seen a gradual decline in the quality of care volunteers are permitted to provide the dying and their families. There are a variety of reasons for this that I describe in the Foreward of this book. Maryclaire provides invaluable insights that everyone should know, along with solutions to help others make the right choice in choosing a hospice."

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