Volunteer Management Coordinator

Posted by Ronda Dudley on April 6, 2010 at 5:37am
I have recently taken the roll of Director of Hospice at Memorial Homes Services.  I have the task of reviewing our volunteer program.  Currently we do not have a separate volunteer coordinator.  Our agency has an average census of 120.  Is there anyone that has a job description, task list?  I would like to know about how many hours would be appropriate for this position and are there any good reference books on a Hospice Volunteer Program.
Thanks for any help you can give me
Ronda Dudley RN, BC, BS
Memorial Home Services
Hospice Director

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  • Jennifer Thompson April 7, 2010 at 7:52am
    I agree about getting information from NHPCO, that way you know you will have your program in compliance. Your question regarding hours, I would recommend a full-time dedicated person could be from 30 to 40 hours depending on what your policy is for full-time. With a average census of 120 I feel you need that dedicated person. Remember this person acts should act as the head of the volunteer department, making sure that volunteers have everything they need to successful meet the needs of your clients and your agency as well as the needs of the volunteer. You might consider doing a needs assessment of your current program, talking with staff, volunteers about what they feel is needed for the program, this information will also help you determine the job description (use the format you use for all staff), task the position requires and even the hours for the position.

    I teach volunteer management at a local community college, as well to other volunteer coordinators in the area. Please contact me if I can be of further assistance

    Jennifer Thompson,CVA
    Coordinator of Volunteers
    Rivercross Hospice - Tulsa, OK
    918.622.9281
    jthompson@rivercrosshospice.com
  • Deborah Pascuzzi April 6, 2010 at 2:28pm
    The Hospice Volunteer Program Resource Manual is an excellent resource for you. It is put out by the NHPCO and the foolowing describes the manual:

    The manual has been updated to reflect the 2008 hospice Conditions of Participation—the federal requirements that all hospices must meet—and includes fresh ideas on recruitment, retention, training, volunteer manager skills development, program development, and more.

    The publication includes a CD-ROM that assists managers in personalizing a volunteer program that meets the specific needs of an organization. Materials that can be adapted include competency checklists, surveys, policies and procedures, visit logs, job descriptions, training outlines, and more.

    This has been and excellent resource for me and I highly recommend it.
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