How do Iretire a volunteer graciously?

Posted by Julie Cranz on May 28, 2010 at 10:43am

Hi guys. I have a tough one. I have a very devoted volunteer who has become increasingly weak, uses a walker, but has been very devoted to her patients over the past year. She has started to fall at home (her daughter told me, not the volunteer), and I fear for her safety getting to and from a patient's home and the for the safety and peace of mind of the patient. Along with the safety issue is a huge liability issue as well.  

 

How do I graciously let this volunteer know that I do not believe she qualifies for direct care volunteering anymore?     

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Replies

  • Kathy Berning October 20, 2010 at 12:25pm
    I concur with Ms. Parker. It is very difficult to address but having done so many times during my career, it is unavoidable. The safety of patients and the volunteers is paramount. Our position description for Patient Support Volunteers defines physical demand requirements and if the volunteer you mention was one of ours, we would be able to reference the position requirements. It doesn't make it hurt any less, but it keeps you from seeming capricious and random in your decision.
  • Dale July 13, 2010 at 1:19pm
    How about asking her to make 'tuck in' calls from her home?
    • Julie Cranz > Dale July 13, 2010 at 1:26pm
      That is what she is currently doing....her voice and writing are very hard to understand (former stroke). Thanks, Dale!
  • Jennifer Thompson May 28, 2010 at 1:06pm
    I dido what Frances said, It is never easy to terminate a relationship with a volunteer, especially if that volunteer has been so dedicated. But you have an ethical responsibility to address this. Safety for both the patient and the volunteer is at stake here. You might want to discuss your game plan, (when it is created) with the volunteer's daughter. working together might make it easier. good luck and let us know how it goes.

    Jennifer Thompson, CVA
    Rivercross Hospice - Tulsa
  • Frances Shani Parker May 28, 2010 at 12:09pm
    While it is important that this devoted volunteer continue to feel needed and productive, your primary focus as an administrator is always about meeting patients' needs first. Being a caring human being, however, requires that you handle this with sensitivity .

    Meet with the volunteer and comment on all the good she has accomplished and how much she is appreciated. If possible, you might be able to get her to mention on her own any difficulties she has encountered lately. Eventually, you can explain to her the safety and liability issues involved. Present options of other ways she can serve as a volunteer. For example, many patients would enjoy receiving phone calls regularly from someone concerned about how they are doing. It's the next best thing to a visit in person.

    It's interesting challenges like this that offer you opportunities to grow and help others. I wish you all the best.

    Frances Shani Parker
    “Hospice and Nursing Homes Blog”
    PERSON.IT
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