What to do?

[Ocean Sharp]

Hello all!

 

    I am just curious.  If you cannot fill a volunteer request what do you do?  Does your hospice require you to go yourself? Do you have staff that volunteer their time not during work hours?

 

Thanks!

 

Ocean

[Debra Heinzelman]

Everyone is correct in that not all needs can be met nor are some realistic. You can not over extend your volunteers. They will wear out easily. It's difficult, but there are times when you have to let a family know it can't be done. I have learned that the other members of the staff need to be taught not to tell patients and loved ones a volunteer is always available. You should take care of yourself and not be put in a position where you find yourself filling in often or at all. It's a tough stance to take, but it must be done. Take care.

[Karen Porter]

Our nurses and/or social workers do most of the offering...then pass it on for me to fill the need. At our next staff meeting we (the vol coordinator and me, vol specialist) are providing an inservice for the staff on our volunteer program to ensure the staff know exactly what we can and can't offer....we will also pay special attention to making sure the staff never promise a volunteer.
Previously I was the executive director at an assisted living for several years..I am new (started in Jan.) to the non-profit/volunteer world. So, I am learning that we can't always fill a need...and, I am also new to having other staff (i.e., RN's/social workers) offer services I will ultimately coordinate....Team work! Cultivating staff relationships is vital!
Who offers your patients/family vol services?

[Karen Porter]

I have been in my position less than six months...and I struggle with this issue as well. My personality/management skills dictate that if I see a need, I get it taken care of. But, with volunteers, it is not always possible.
I am learning from other staff that if I do all I can to get the need filled and am still unable...then we just let the family/patient know we cannot get it done. I am also learning that you never make promises to the family/client....because you never know if you will be able to get it done.
If any others have helpful suggestions I would appreciate them as well.

[Georgia Place]

I sense some frustration - discouragement. Don't allow it! You sound like you have awesome work ethics. I am certain you are doing an outstanding job. You are absolutely right about volunteers. They are so valuble to us and we must respect their time. We can't always meet every need. Generally I find that it's best to NEVER say "yes, we can". I always stress that I will do my best to accomodate every request but can't make any guarantees. Out of curiosity - who tells your family about volunteers and/or offers this service?

[Georgia Place]

If I can not fill a request I let the team know. There are many times that I can't. I do the best I can.