Some listeners are better than others. Really good listeners are  life-giving listeners for those who are ill or suffering in any way, whether it may be physically, emotionally, socially or spiritually. And they are crucial for those who are struggling to come to grips with the end of life in hospice palliative care.

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“In what is an increasingly professionalized world, this practical guide is rare thing: a book written to upskill volunteers which also acknowledges the vital contribution they make within modern healthcare. Delivering straightforward advice in an accessible style, Robert Mundle demonstrates how "just" listening is never just listening; it is vital to any good healthcare.” 

— Revd Dr. Steve Nolan, Princess Alice Hospice, Esher, and The University of Winchester, UK

“Using a combination of compelling vignettes and reflective exercises, Robert Mundle provides readers with practical strategies to enhance their communication skills. Although directed to a hospice volunteer audience, this guide proves a useful resource for all involved in caring for those facing end of life. Mundle highlights the importance of creating space for the patient's voice to be heard.”

— Shirley Otis-Green, MSW, MA, ACSW, LCSW, OSW-C, Founder and Consultant, Collaborative Caring, Toluca Lake, CA

 “Robert Mundle speaks beautifully to the art of listening and the gift of presence, and how stillness and self-awareness contribute to the richness of relationship for those we serve and we who serve.  He reminds us that we all have stories to tell and that we are connected by our longing to be seen and heard. I believe that reading this book and practicing the craft of listening can deepen and enrich our relationships with each person we encounter.”

— Nina Arbour, Community Education & Volunteer Services Manager, Hospice Services of St. Joseph Health, Hospice of Petaluma, Memorial Hospice, North County Hospice, USA